General Conditions of Use and Contracting

General conditions of use and purchase

These General Conditions of Use and Purchase govern the User's access to and use of the website. www.padelmba.com (hereinafter, “the Web Page”), as well as the contracting of products and services through the same.

By accepting these General Conditions, the User declares:

• That you have read, understand and comprehend the foregoing.
• That he/she is a person with sufficient capacity to contract.
• That he/she assumes all the obligations set forth herein.

The use of the Web Page attributes the condition of User of the Web Page (hereinafter, “the User“) and implies the acceptance of all the terms included in these General Conditions.

The user must carefully read the present General Conditions every time he/she accesses the Web Page, since this, as well as the other legal texts, may undergo modifications.

1. General information about the website

Headline: PNPN SPORTSMBA S.L. (hereinafter, “Padelmba”)

Registered office: Plaza del Comercio 6, Cotos de Monterrey - Venturada (Madrid).

CIF: B-885587813

E-mail: support@padelmba.com

2. Conditions of Use

2.1. Access to the Web Page

Access to the Web Page is free of charge except for the cost of the connection through the telecommunications network supplied by the access provider contracted by the User.

2.2. Need for registration

In general, for access to the services and contents of the Web Page it will not be necessary for the User to register. However, the use of certain services may be conditioned to the prior registration of the User. For example, in order to purchase the products offered on the Web Page or to send queries or requests, the User must first register by filling out a form. The data entered by the User must be accurate, current and truthful at all times.

2.3. Rules for use of the website

The User undertakes to use the Web Page and all its content and services in accordance with the law, morality, public order and these General Conditions. Likewise, the User undertakes to make appropriate use of the services and/or contents of the Web Page and not to use them for illicit or criminal activities that infringe the rights of third parties and/or infringe the regulations on intellectual and industrial property, or any other rules of the applicable legal system.

The User agrees not to transmit, introduce, disseminate, or make available to third parties any type of material and information that is contrary to the law, morality, public order, and these General Conditions.

• Not to introduce or disseminate content or propaganda of a racist, xenophobic, pornographic or terrorist nature or that violate human rights.
• Do not introduce or disseminate data programs, viruses, or harmful software on the network that could cause damage to computer systems.
• Do not disseminate, transmit, or make available to third parties information or content that infringes upon fundamental rights and public freedoms.
• Do not disseminate, transmit, or make available to third parties information or content that constitutes illicit or unfair advertising.
• Do not transmit unsolicited or unauthorized advertising, junk mail, chain letters, pyramid schemes, or any other form of unauthorized solicitation.
• Do not introduce or disseminate false, ambiguous, or inaccurate information or content in a way that is misleading.
• Do not disseminate, transmit, or make available to third parties information or content that infringes intellectual or industrial property rights.
• Do not disseminate, transmit, or make available to third parties information or content that violates the secrecy of communications or personal data legislation.

The User agrees to hold the owner of the website www.padelmba.com harmless from any claims, fines, penalties, or sanctions that may be imposed as a consequence of the User's breach of any of the aforementioned terms of use, and the owner of the website reserves the right to seek compensation for any resulting damages.

The Owner of the Website reserves the right to cancel the account of those users who make inappropriate use of the same or do not respect the observations and prohibitions provided by these General Conditions.

Exclusion of liability

The User must confirm that the information published is accurate and complete before making any decision related to any service or content described on this Web Site.

The owner of the website maintains rigorous security controls to control the absence of computer viruses and threats in its downloadable elements. Likewise, the User is recommended to have appropriate tools for the detection and disinfection of harmful computer programs.

The Owner of the Web Page is not responsible for damages of any kind caused to the User as a result of failures or disconnections in telecommunications networks that cause the suspension, cancellation or interruption of the service of the Web Page during the provision of the same or previously.

2.5. Contents and services linked through the Web Page.

The Web Page access service may include technical linking devices, directories, and search tools that allow the User to access other Internet pages and portals. In these cases, the Web Page Owner shall only be liable for the content and services provided on linked sites to the extent that they have effective knowledge of their unlawfulness and have not disabled the link with due diligence.

In no event shall the existence of linked sites presume the formalization of agreements with their managers or owners, nor the recommendation, promotion, or identification of the Website Owner with their statements, content, or services.

The Website Owner does not know the content and services of the linked sites and, therefore, is not responsible for damages caused by the illegality, quality, outdatedness, unavailability, error, or uselessness of said content or services.

Intellectual and industrial property

All content on the Website, including text, photographs, graphics, images, icons, technology, software, links, audiovisual or sound content, graphic design, and source code, is the intellectual property of the Website Owner or third parties.

The brands, trade names, and distinctive signs are the property of the website owner or third parties, without it being understood that access to the website grants any rights over them.

3. Contracting online courses

All online courses offered by Padelmba will be made available to the user upon digital payment of their respective fees through the website. Access will be exclusively online, and no audiovisual material will be provided through any other means.

In the case of professional certifications, access to the virtual classroom for the consumption of the contents will be through the Padelmba Academy platform. You will receive a username and password after the purchase via email with the access data.

Padelmba offers users various online payment methods for purchasing its online courses, which may vary depending on the total amount, currency, or user location.

• Payment by credit card.
• Payment by PayPal.

All online payment methods provided meet rigorous quality and security standards carried out by the payment platforms offered.

The availability of content on the Padelmba platform for the user's online consumption is unlimited and can be accessed as many times as desired.

The delivery of the diploma or certificate accrediting the completion of the corresponding courses or training will be carried out at the end of each course/block by the user digitally or by e-mail.

With the aim of improving the quality and products offered, Padelmba reserves the right to make modifications to the content provided to its users.

Likewise, we remind you that there may be other products and/or services subject to specific contracting conditions, which must be accepted and made available to the user at the time of purchase.

Transfer of data required for third party products/services.

When the User contracts products or services owned by third parties through Padelmba, for example access to external platforms, certifications from associated organizations, shipping logistics, payment gateways, or other linked services, they consent to Padelmba communicating to the third-party provider the strictly necessary personal data to enable the correct provision, execution, billing and support of the contracted service. Such communication is made in accordance with the Privacy Policy and applicable regulations.

4. Purchase process

Registered Users can purchase on the Website through the established means and methods. They must follow Padelmba's online purchase and/or acquisition procedure, during which various products and/or services can be selected and added to the cart for purchase.

Likewise, the User must fill in and/or check the information requested at each step. However, during the purchase process, before making the payment, the purchase details can be modified. Subsequently, the User will receive an email confirming that Padelmba has received their order or request for purchase and/or service provision. Where applicable, they will be informed by email when their purchase is being shipped. This information may also be made available to the User through their personal login area on the Website.

If you wish to receive the invoice in digital format, you can request it at the following address support@padelmba.com. Additionally, if you wish to receive the invoice in paper format, you can request it to the address above and it will be sent to you without any associated cost.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question, which are displayed alongside its presentation or image on its Website page, indicating, but not limited to, name, price, components, weight, quantity, color, product details, features, how the services will be provided, and/or the cost of the services. Placing an order constitutes full and complete acceptance of the particular conditions of sale applicable in each case.

Unless expressly stated otherwise, Padelmba is not the manufacturer of the products sold or that may be offered for sale on the Website. While Padelmba makes great efforts to ensure that the information displayed on the Website is correct, packaging, materials, or product components may occasionally contain additional or different information than what appears on the Website.

The prices of this online store are expressed in EUROS (€) and VAT included, as established in the current regulations for individuals or legal entities resident in Member States of the European Union.

4.1. Shipping

Most products are located in our warehouses and are dispatched within 48 business hours. For out-of-stock products, shipping may take up to 15 business days. Padelmba is committed to delivering orders within the legally stipulated deadlines, except in cases of force majeure beyond Padelmba's control.

• Natural disasters.
• Extreme weather conditions.
• Road closures or transportation blockades.
• Transportation problems.
• Disruptions in the supply chain.
• Legal or governmental issues.
• Public health diseases or emergencies.

In any case, Padelmba will maintain clear and transparent communication with affected customers, offering alternative solutions when possible and adjusting shipping timelines according to circumstances.

Deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands) and Portugal.

The delivery of orders will be carried out by the company and service that Padelmba deems appropriate and does not include customs fees, taxes, or import duties if necessary.

If it is impossible to deliver the order due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is located and how to arrange for it to be redelivered. In any case, this will depend on each delivery company, and you can obtain information about the status of your order by sending an email to support@padelmba.com.

Once the merchandise has been received, the customer is obligated to report any shortage or breakage, attributable to transport or the product respectively, directly to the transport company and to Padelmba.

4.2. Return and cancellation

You have the right to withdraw from this contract within fourteen calendar days without giving any reason.

The withdrawal period shall expire fourteen calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or from the date of purchase of your digital product.

To exercise the right of withdrawal, you must notify us at the address indicated in the first point of these terms and conditions of your decision to withdraw from the contract through an unequivocal statement, for example, a letter sent by postal mail or email. You may use the model withdrawal form, although its use is not mandatory.

In order to meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the expiration of the withdrawal period.

Consequences of withdrawal:

In case of withdrawal by you, we will reimburse you all payments received from you, including the costs of delivery, with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of ordinary delivery offered by us, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

We will proceed to issue said refund using the same payment method you used for the initial transaction, unless you have expressly instructed otherwise; in any case, you will not incur any charges as a result of the refund.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.

You must return or deliver the goods directly to us, without undue delay and in any event not later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The deadline shall be deemed to have been met if you return the goods before the end of this period.

You must bear the direct cost of returning the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Digital content and subscriptions (art. 103.m TRLGDCU).

For digital content not supplied on physical media and/or subscriptions with immediate access, the User acknowledges that, by completing the purchase, he/she has given his/her consent to the use of the content. express consent for the commencement of the performance during the withdrawal period and has acknowledged that he loses his right of withdrawal. In such cases, there is no refund after the purchase or after the automatic renewals already made. If such consent/waiver has not been obtained, the User shall retain the right of withdrawal of 14 days from the purchase or from each renewal made.

Apostilled, processing times, and exclusion of returns due to external delays.

In those products, courses, certifications, or services that include apostille management, the User acknowledges and accepts that Padelmba acts as a manager of the request with the corresponding official bodies, submitting the necessary documentation on behalf of the student when appropriate.

The apostille is not issued directly by Padelmba, but by the competent public institutions. Therefore, the issuance periods are approximate and depend exclusively on the review, resolution, and issuance times of said public entities, including, where applicable, the corresponding authorities in Mexico.

These deadlines may be affected by administrative backlogs, changes in procedure, technical incidents, requests for additional documentation, non-working periods, force majeure, or any other internal circumstances of the competent bodies.

Consequently, delays in the issuance of the apostille that are attributable to public bodies, governmental authorities, or external entities beyond Padelmba's effective control will not constitute a breach of contract by Padelmba and will not entitle the customer to cancel the service or to a full or partial refund of amounts paid for this reason.

The foregoing is understood without prejudice to any rights that may legally correspond to the User in the event of a breach directly attributable to Padelmba.

4.3. Legal Guarantees

Consumer goods (online courses and certifications)

This legal guarantee applies to the online course purchased and establishes the rights and protections granted to the student under current consumer and user legislation.

In the event of any non-conformity at the time of supply of digital content or services, whether it is an instant or continuous supply, Padelmba shall be liable for non-conformities that become apparent within a period of two years from the time of delivery, which shall be understood as the date shown on the invoice or purchase receipt.

Through a simple declaration, the consumer may demand Padelmba rectify non-conformities, reduce the price, or terminate the contract.

Conformity defects that become apparent within one year after the supply of digital content or a digital service supplied in a single act or in a series of individual acts shall be presumed to have existed at the time of supply of the digital content or digital service.

The following rules must be complied with when bringing into conformity:

• They will be free of charge to the consumer.
• They must be carried out within a reasonable period of time and without major inconvenience to the consumer, taking into account the circumstances.

The consumer may demand a price reduction or termination of the contract.

The price reduction will be proportional to the difference between the value of the digital content or service as agreed and the value of the digital content or service actually supplied by Padelmba.

In the case of contracts for supply for a period of time in exchange for a price, the reduction will apply to the period of time during which the digital content or services have not been compliant.

The resolution does not proceed when the lack of conformity is of minor importance.

The consumer may choose these options when the remedy has not been possible due to the following causes:

• Remediation is impossible or disproportionate.
• The judge ruled that the goods were not in conformity.
• A new lack of conformity appears after Padelmba's attempt to bring the digital content or services into conformity.
• Non-conformity is so serious that it justifies termination or reduction of the price.

Padelmba will be required to carry out the following actions:

• The consumer will be reimbursed all amounts paid under the contract.
• It will comply with data protection regulations.
• You will not use the content provided or created.

For its part, the consumer:

• You will not use the content or make it available to third parties.
• When digital content has been supplied on a material medium, the consumer or user, at the request and expense of Padelmba, shall return the material medium to the latter without undue delay.
• No payment may be claimed from you for any use made of the digital content or services during the period prior to termination of the contract during which the digital content or services have not been compliant.

The key aspects of this warranty are detailed below:

• Course content: standards of quality, relevance and accuracy according to the course description.
• Access to the course: continuous access for the specified duration period.
• Technical support: adequate assistance in platform or access incidents.
• Fulfillment of expectations: educational experience consistent with what was announced.
• Updates and corrections: bug fixes and updated course maintenance.

In case of non-compliance, the student may claim an adequate solution, such as correction, additional resources, full or partial refund, or access to another equivalent course, and may file a claim within the legal timeframe, providing documentation and following the applicable procedure.

The guarantee does not cover misuse of the course by the student, violation of the conditions, minor technical problems that do not substantially affect the experience, or cases excluded by current law.

Scope of warranty regarding apostille.

The legal warranty applicable to services provided by Padelmba does not cover delays, lateness, or incidents in the issuance of apostilles when these depend on public bodies, governmental authorities, or external entities beyond Padelmba's effective control. In these cases, Padelmba will only be responsible for the procedures directly attributable to it, such as the correct submission of the application when it is part of the contracted service.

Physical products

The warranty conditions are those established by the manufacturer and will be in effect from the day the material is supplied. The warranty covers any manufacturing defect. Padelmba reserves the right to void the warranty whenever the operating standards established by the manufacturer are not met.

5. Complete agreement

These Terms and Conditions and any document expressly referred to herein constitute the entire agreement between the User and Padelmba in relation to the object of sale and purchase and supersede any prior covenant, agreement or promise agreed verbally or in writing by the same parties. The User and Padelmba acknowledge having consented to the conclusion of a contract without relying on any statement or promise made by the other party, except as expressly mentioned in these Terms and Conditions.

6. Applicable Law and Jurisdiction

All legal disputes that may arise in relation to this Website and the purchase of products through it shall be governed by the legislation and courts of the domicile of the contracting party or user.

WhatsApp Terms of Use

Conditions of Use of WhatsApp as a means of communication with Padelmba

By using the WhatsApp service in interactions with Padelmba, the Padelmba Client accepts WhatsApp as a communication channel with PNPN SPORTSMBA S.L., with NIF B-88558713 and registered office at Plaza del Comercio, 6 - 28729 Venturada, Madrid (hereinafter Padelmba) for all services linked to the same holder.

Padelmba has opened this communication channel to streamline customer processes and will be used by Padelmba to inform the customer of issues affecting their service, as well as for the customer to redirect their requests regarding the service to Padelmba.

Notwithstanding the foregoing, this is a complementary communication channel that Padelmba provides voluntarily and which it may cancel at any time, generally with respect to all of its clients or individually for a client, and always if a client makes improper use of it. Improper use of the communication channel shall be understood as any use not related to the processing or resolution of requests, procedures, or incidents concerning Padelmba's services. Sending mass messages shall also be considered improper use.

The Client will not be obligated in any case to use this communication channel in their relationship with Padelmba, and may block communications through this channel with Padelmba and express at any time their desire not to receive communications through this channel.

The Customer will always have at his disposal to solve all his doubts, incidences or complaints the Customer Service via e-mail at the following address support@padelmba.com.

The Customer agrees to comply with these Terms and Conditions, as well as the terms and conditions of use of WhatsApp in force from time to time.

In compliance with the data protection regulations currently in force, from Padelmba we inform you that, in order to streamline the management of communications relating to the contracted services, we propose the use of this means of instant communication through the WhatsApp application, for which your express and unequivocal consent is requested. You may exercise your rights by sending a letter to Padelmba, Calle Loeches 62, Nave 9A - 28925 Alcorcón (Madrid), with the Ref. “Data Protection”, or via e-mail rgpd@padelmba.com.

Additional information on the processing of your data is available in our Privacy Policy.

Terms and conditions

General terms and conditions for Padelmba certified courses

These General Terms and Conditions, along with any applicable Specific Terms and Conditions, constitute the contract between PNPN SPORTSMBA S.L. (hereinafter, Padelmba) and any user who makes a purchase or enrolls in training activities (hereinafter, the Client or User) through www.padelmba.com (hereinafter, the Website).

Identification of the parties

In compliance with Article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, Padelmba offers the following information as the contracting party and owner of the Website:

• PNPN SPORTSMBA S.L.
• Address at Plaza del Comercio. Number 6, Cotos de Monterrey, 29729, Venturada (Madrid).
• VAT NUMBER B-88558713.
• Registration: Madrid Mercantile Registry, Volume 40008, Folio 200, Section 8, Page M-710864, Entry 1.
• Phone: 615 830 727.
• Email: info@padelmba.com o support@padelmba.com

Object. Products

This contract governs the terms and conditions applicable to the client's hiring of Padelmba's training services through enrollment in the training activity selected by the Client from the courses offered on the Website.

These conditions are formulated in accordance with the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, Law 7/1996, of January 15, of Retail Trade Management, and Law 34/2002, of July 11, of Information Society Services and Electronic Commerce.

These general terms and conditions shall apply to the products and services offered in the “Professional Certifications” section of the Padelmba website. https://www.padelmba.com/es/certified-padel

Purchasing process

Any purchase or enrollment in any of the certified courses implies full acceptance of these conditions.

Internet sales system. To make a purchase, the User must select the items they wish to acquire and follow the steps of the purchase process defined on our website. These general terms and conditions, and where applicable, the specific conditions for each course, apply to orders placed.

Once the purchase is complete, the User will be able to enjoy the contracted services by accessing the Padelmba portal or the Academy and logging into their account.

Padelmba will inform the User by email of the necessary steps to access their account. However, access to the services will not be available until Padelmba is aware of the payment and it is effective.

Applicable taxes

The prices of products and services shown on the Padelmba Website include Value Added Tax (VAT) where applicable.

Payment method and security

Payments will be made remotely using the payment methods and means made available by Padelmba to its Users. This payment is made securely, and orders are registered and validated after the bank accepts the payment.

In specific cases and to prevent potential fraud, Padelmba reserves the right to request a particular payment method from the Customer if the buyer's identity cannot be reliably verified.

Padelmba guarantees the security and confidentiality of all its communications with its Clients. All online payment operations are carried out through secure servers, based on the SSL standard which protects data against attempted breaches by third parties.

Padelmba guarantees the protection and confidentiality of personal, home, payment, and any other type of data provided by its Clients in accordance with the provisions of Organic Law 3/2018 and Regulation (EU) 2016/679 (GDPR).

Subscriptions and self-renewal.

When the product/service contracted is a subscription with automatic renewal, the User authorizes the secure storage of your payment information to manage the periodic charges. By completing the purchase, the User declares that he/she has read and accepted these Terms and Conditions and agrees to be bound by them. express consent for the immediate start of the service and recognizes the forfeiture of the right of withdrawal in accordance with art. 103.m TRLGDCU. Consequently, there is no refund after an already executed renewal; the cancellation will take effect at the end of the current period. In the absence of such consent/cancellation, the User shall have 14 days to withdraw from each renewal.

Withdrawal and validity of courses

Conditions. The Client shall have the right to withdraw and cancel the registration for any online certification without having to justify his/her decision and without penalty of any kind, provided that he/she has not viewed more than 20% of the content of the first block.

Online trainings associated to face-to-face calls. Assumptions:

• If at least 20% of the first block has been completed, there is no refund; the student will have a maximum period of 2 years from enrollment to take an available on-site exam.
• If more than 20% of the first block has not been completed, a refund may be requested provided that the drop is covered by another registration within the deadline; in this case, 100% of the registration will be refunded, respecting the deadlines described below.

Deadlines

• Online certifications: 14 calendar days from the date of purchase.
• Certifications with in-person convocation: 14 calendar days prior to the convocation date.

Under the preceding assumptions, and provided the conditions are met, Padelmba will exchange the product or refund the corresponding part or full amount of the payments within a maximum of 14 days from the request. The refund may vary depending on the payment method.

After the deadline, only the part corresponding to the online training will be refunded when the percentage of viewing indicated has not been exceeded.

Apostilled and Services Dependent on Official Bodies

In those courses, certifications, or services that include apostille, the Client acknowledges that Padelmba does not directly issue the apostille, but rather manages its request before the relevant official bodies.

The final issuance, resolution deadlines, and any possible delays depend on said public entities. Therefore, delays, incidents, or postponements not directly attributable to Padelmba will not constitute a breach of contract and will not generate a right to a full or partial refund of the amount paid.

Padelmba will keep the Client informed, as far as possible, about the status of the management, but cannot guarantee a fixed delivery time when the resolution depends on public bodies, governmental authorities, or external entities.

Arrangement of contents

Padelmba guarantees course enrollment for in-person classes as long as there are available spots and payment has been processed correctly. Some online courses may unlock content periodically until their full publication.

Access to the contents of online courses is guaranteed for one year from the date of contracting, expiring automatically at the end of this period.

Padelmba may modify the commercial offer, products, prices, promotions, and other conditions, without affecting contracts already made.

Padelmba may transfer its contractual position to companies within its group in accordance with Article 42 of the Spanish Commercial Code and Article 18 of the Spanish Companies Act.

In case of a typographical error in prices that affects the purchase, Padelmba will communicate it and the client may cancel at no cost.

These terms and conditions remain in effect for as long as they appear in www.padelmba.com.

Customer rights and duties

The Client declares to have requested and received from Padelmba the necessary information about the course, including features, price, and payment method. Padelmba will provide online content and support for the development of the course. Upon completion, they will issue a digital diploma downloadable from the user's profile.

In courses, certifications, or services that include apostille, the Client acknowledges that Padelmba acts as a manager of the request before the corresponding official bodies, but does not control or determine the internal resolution times of such entities. The Client expressly accepts that delays in the issuance of the apostille derived from public bodies or external entities will not entitle the Client to a refund when Padelmba has correctly carried out its corresponding management.

The Client agrees to pay the total amount as agreed. The registration and profile are personal and non-transferable unless expressly authorized.

The Client declares that they understand the language in which they are contracting, Spanish or English, and assumes the study in said language.

The Client is responsible for ensuring that the data provided are truthful and up to date; communications sent to the data provided shall be fully effective.

Padelmba does not guarantee employment, promotion, or income increases.

Padelmba may require academic/sports certificates. For the in-person part of Certified Padel Coach Plus and their certificate, the student must provide accreditation as an instructor/monitor, either from a federation or a private company, with in-person components and passed exams, or, failing that, a document from the club/company accrediting over 1000 hours of classes; in this last case, the title will be instructor.

Change of call: request to cpc@padelmba.com 15 days in advance; after the deadline, the change is not guaranteed. If the new call has a higher price, the difference will be paid.

If the final theoretical exams are failed twice, the third attempt at the theoretical exam will have a fee of 50€.

If you have enrolled exclusively in the online block, you can check the available exam sessions and register for them by contacting info@padelmba.com. To register later for one of our in-person sessions, you can do so starting at €350, with the price varying depending on the location.

Responsibility

Padelmba will not be liable for breach of these general terms and conditions of contract if such breach is caused by force majeure.

By way of example and not limitation, acts of force majeure shall include the declaration by competent authorities of a state of alarm, emergency, siege, health alerts, epidemics or pandemics that impede or severely hinder provision, as well as flight or transportation cancellations, general or partial strikes, armed uprisings, wars, natural disasters, massive power grid or supply failures, floods, and, in general, situations recognized as force majeure by the Supreme Court or competent authority.

In such events, Padelmba will not be obligated to issue refunds until the event can take place.

In-person calls may be modified or canceled by date, city, or location. Cancellation will be subject to a minimum of 5 students or the breach of contract by the promoting agent. Padelmba will attempt to relocate the student to another call.

In case of cancellation, the full amount will be refunded. only if the student has not viewed more than 20% of the online content. If the student has passed 20%, the face-to-face portion will be refunded.

Padelmba does not cover expenses such as transportation, accommodation, or other personal expenses of the student.

Responsibility for delays in apostilles and official documents.

Padelmba shall not be held responsible for delays, incidents, or postponements in the issuance of apostilles, certificates, registrations, validations, or official documents when such delays are a consequence of the internal functioning, saturation, resolution times, changes in criteria, technical incidents, additional requirements, non-working periods, or force majeure events of public bodies, governmental authorities, or external entities beyond Padelmba's control.

In these cases, the delay will not entitle you to a full or partial refund of the amounts paid, unless there is a breach directly attributable to Padelmba.

There will be no liability for interruptions or failures due to force majeure. The choice of products/services is the responsibility of the Client; technical incompatibilities will not give rise to claims or refunds against Padelmba.

The Client must have the necessary technical means, internet, and hardware for access. Although Padelmba takes measures against impersonation or malware, it will not be liable for damages arising from interference, viruses, malfunctions, or illegitimate intrusions beyond its control.

Padelmba disclaims contractual or tort liability for damages caused by viruses or computer elements of any kind.

Intellectual and industrial property rights

The website's design and its source codes, logos, brands, and other distinctive signs belong to Padelmba or collaborating entities and are protected by corresponding rights. Likewise, the images, logos, melodies, and other hosted content are protected. They may not be subject to exploitation, reproduction, distribution, modification, public communication, assignment, or transformation without authorization.

The reservation of rights extends to texts, materials, databases, educational materials, guides, and notes provided to the student. They are the exclusive property of Padelmba and its collaborators and may not be disclosed without written authorization. Padelmba may adopt technical measures to protect its intellectual property, for example by preventing editing or printing.

No ownership of content or software is transferred by mere access. Padelmba retains all rights. Reverse engineering or decompilation is prohibited unless legally permitted.

If you believe that this site infringes IP rights, please contact us at support@padelmba.com.

The Client acknowledges that Padelmba owns all copyrights and intellectual property rights associated with videos, images, software, and documentation relating to the products, which may not be distributed or reproduced without express consent.

Confidentiality of personal data

Complete information on data processing, purposes, legal basis and rights can be found at: /en/privacy-policy/privacy/.

Cookies Policy

Consultation: /en/cookies/

Effect of the contract

The purchase request for a course through the website is considered the closing of a binding sales contract. It takes effect when Padelmba expressly accepts the request or provides access to the online course once payment has been verified.

Contract modifications

The client cannot make modifications unless expressly accepted by Padelmba; any changes must be communicated and await approval.

Closing a user account

Padelmba may block access to www.padelmba.com or www.academy.padelmba.com in case of:

• Non-payment.
• Actions against the code or IP.
• Failure to comply with these conditions or the particular conditions.
• Use contrary to the law or infringement of third party rights; violent, obscene, abusive, illegal, racist, xenophobic or defamatory content.
• Altering or fraudulently intervening own or third party platforms/systems.
• Collect or use personal data of other users without consent.
• Use of domain mail for spam, phishing, malware or other illicit activities.

Applicable regulations and jurisdictional competence

Commercial contract governed by Spanish law and applicable European regulations. The parties submit, unless otherwise mandated by mandatory law, to the courts of the registered office of Padelmba (Madrid). Padelmba is not a party to alternative dispute resolution methods, arbitration, mediation, or others, except by express agreement.

14. Comments, suggestions, complaints and claims

Send comments and complaints to: support@padelmba.com. There are complaint forms available at Padelmba, C. Loeches, 62, Nave 9A, 28925 Alcorcón, Madrid.